#OC15 Session Notes: Not Normal – 7 Quirks of Incredible Volunteers

I really enjoyed this breakout which highlighted the content of the new book by Sue Miller and Adam Duckworth. Here are some notes and a fun video.

Quirk #1: Start Somewhere. 

  • 80% of people just don’t know where to start.
  • Most people are so overwhelmed with the need that they never start.
  • As leaders encourage them to start somewhere!
  • Encourage people to try something they LIKE and to start over if they’ve been BURNED!

Quirk #2: Small is Big

  • The smallest things we do have the biggest results.
  • Small things bring about not normal results.
  • Speaking encouraging words, sending birthday cards, etc.

Quirk #3: Own Don’t Rent

  • “If you want to be a not normal volunteer you need to be an owner not a renter.”
  • Owners invest more for a bigger return.

Quirk #4: You, Me & We

  • This is not about ME. This is not about YOU. It’s about how WE do this together!
  • It is about looking side to side to see what is going on around you – rather than focusing on yourself.

Quirk #5: Honor The Leader 

  • Embrace Your Leaders Vision – It will drain volunteers to be part of a vision that they do not support.
  • Sometimes the best thing a volunteer can do is to amicably move on if they are in conflict with their leaders over vision.
  • “Your leader needs a cheerleader, not a drama queen.”

Quirk #6: Replace Yourself

  • Let go of what you want. Let go of your current role. And, let go of controlling your future.

Quirk #7: You Can’t Always See It

  • Volunteers can’t always see the impact they are making.
  • Remind your volunteers often that even if they can’t always see it – they are making a difference.

CEO of Phase Family Centers & Executive Director of Leadership Development (Orange/reThink)

Frank is the CEO of Phase Family Centers and Executive Director of Leadership Development at Orange / The reThink Group. He is driven to develop leaders to reach their full potential. Frank is married to Jess and together they have four children.

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