Whether you are contemplating a multisite strategy or already have ten locations, it’s important to consider what the atmosphere you are creating says about you. I think of atmosphere as the hardest working or (in some cases) the most underperforming volunteer you have. It’s either creating momentum or diminishing your effectiveness.
Atmosphere is the first and last thing parents notice as they are entering or exiting your facility. It sends a message, intended or not, about what’s important to you. Let me explain.
There was a season when launching the children’s ministry for Elevation Gaston in which we had not identified a campus kids director. Since I was launching the campus anyway, I stepped into that role for a few weeks. I will never forget standing near the door one morning, as families were exiting, and hearing, “Man, that toddler room stinks. They really need to change those kids’ diapers.” I had an irrational desire to chase down that dad and explain how each child’s diaper is changed at least once during every worship experience. That was probably the reason why the room stunk so badly to begin with, but because of a slight oversight on my part, we were judged as uncaring, inattentive, and unsanitary. You better believe the next week we implemented an air freshening system. We installed a scent machine just outside the baby and toddler rooms and assigned a volunteer to spray Febreze before, during, and following each worship experience. We also moved the changing table away from the door area and purchased a scent reducing diaper pale.
The smell of your rooms and hallways may seem inconsequential, but whether you like it or not, EVERY minute detail of EVERY aspect of EVERY area of your ministry will be noticed, considered, and judged by a parent. The question is will your atmosphere make a lasting impression or be found wanting? As you are reading this article, there may be aspects of your ministry that pop into your head. That’s great! The more aware you are of the shortfalls, the easier they are to rectify. If you aren’t sure where to begin, here are a few steps to get you thinking at the right level.
START by listing adjectives you would like for parents to associate with your ministry. Here are some examples. You can create your own list.
Clean Safe Effective
Bright Fun Peaceful
Loving Organized Friendly
Efficient Welcoming Modern
THEN evaluate your current atmosphere. Identify the areas in which your current environments contradict one or more of the words you wrote down.
FINALLY, write out a few sentences that help to clarify atmospheric goals for your team and make an actionable plan to align your reality with your vision.
Here’s an example:
Each room should be neat, clean, and smell nice. There should be minimum furniture, but contain the necessary components to adequately care for the children or students we serve. The rooms should have a modern, minimalistic feel. Every area should be fresh and bright.
Once the vision is clear, the teams you lead can help you establish and maintain those minimum standards. Here are two examples, one permanent and one non-permanent, of what can happen when you clarify the vision and make a specific charge to your volunteers.
Still need help getting started? Ask yourself these questions as you begin to evaluate your atmosphere.
Can first time guests clearly identify kid or student check-in upon entering the building?
Is my directional signage clear and current?
Are my rooms neat and clutter free?
How do my rooms and hallways smell before, during, and after the worship service?
Is there age appropriate music in the hallways or classrooms during drop-off and pick-up?
Do I have a designated volunteer at each classroom or theater to greet families and assist during pick-up?
Do my volunteers convey fluster and frustration or energy and enthusiasm?
Am I conveying excellence with my commitment to detail?
Are my rooms sterilized? Do I have hand sanitizer at every door and check-in station? Are the rooms vacuumed and cleaned prior to and between each worship service?
Is my wellness policy easily understood and posted in a noticeable way?
Are my rooms well stocked with needed snacks, supplies, and teaching resources?
Is there security (paid or volunteer) present and easily visible?
Every week parents entrust us with their most valuable treasure, their child. There is nothing they wouldn’t do for them, no limit to their love. Keeping that in mind, it shouldn’t come as a surprise they have high expectations of us. The fact remains, no matter how amazing the worship music, how relevant the sermon, or how friendly the volunteers, if a parent feels their child was unsafe, uncared for, or unengaged, they won’t be back. Your atmosphere sets the stage for successful interactions with parents. It leaves a lasting impression that can create hesitation or construct confidence.
Join me again next Multisite Monday as we look at the necessary tool of EVALUATION.
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