EVALUATION…the Secret Sauce of Multisite Ministry

Part of Multisite Monday

In recent years, EVALUATION has become a buzzword in ministry. Growing up a preacher’s kid, I distinctly remember phrases like, “We’re not growing in number, but we’re growing in depth,” or “It doesn’t matter how many people show up if one person gives his or her life to Jesus, it’s worth it.” I also remember my dad shaking his head and saying, “No. If we can’t measure success, it’s time and money wasted.” I’m not speaking in absolutes. I’m sure there are actions you could take or ministries you could launch to further God’s kingdom that would be difficult to measure. However, I also know that defining victory increases your odds of success.

Family Ministry is one big puzzle made up of a thousand different pieces. It would be simple if we could look at our teams and say, “I trust you. Now go do a good job!” The problem is that success, if not defined, is subjective. Everyone will have a different take and those varying perspectives may not align with the purpose or vision of your ministry.

Policies, procedures, standards, and systems don’t handcuff your teams, they free them. They grant the authority necessary to meet expectations. They empower volunteers to identify solutions within the parameters you’ve set, and they clearly define boundaries. I call this the infrastructure of EVALUATION…the secret sauce, if you will. In a multisite model, a strong foundation is essential if you want excellence to translate from one location to another, but that requires a clear set of blueprints. Below you will find a list to help get you started.

Atmosphere

Room Ratios / Small Group Ratios

Toy Replacement / Standards

Signage Requirements / Standards

Large Group Quality Control (Run-through / Actors)

Minimum Standards (By Area)

 

Policy and Procedures

First Time Guest Welcome Procedure

First Time Guest Follow-Up Plan

Special Needs Family Procedures

Child Bathroom Policy

Diaper Changing Policy

Infant Feeding Procedures

Snack Restrictions / Policy

Check-In / Check-Out Procedures

Room Opening / Closing Procedures

Tear-down / Set-up Procedures

Incident Reporting System

Safety / Security Standards

Evacuation Plan

Active Shooter Policy

Curriculum Distribution Procedures

Transition(s) Plan (Small Group / Large Group)

Parent Paging System (During the Service)

 

Volunteers

Volunteer Communication / Feedback Plan

New Volunteer On-boarding Procedures

Volunteer Training / Coaching Plan

Volunteer Appreciation Plan

Volunteers’ Children Care Plan

Volunteer Dress Code

Supply Needs / Communication Procedures

Setting clear expectations for your teams allows for advancement and accountability. This list isn’t a catchall. As your ministry changes and expands, additional policies and procedures may be necessary. Your current systems and standards will most likely be null and void a year from now if you’re experiencing growth. If there’s a secret sauce to multisite ministry, it’s EVALUATION. Building the infrastructure in advance will ensure you’re ready for all God has planned for your ministry.

For additional articles on multisite strategy, click HERE.

Jess Bealer

Jessica Bealer has been leading children’s ministry for 17 years. The last five years have been spent overseeing standards, systems, staffing and atmosphere for the children’s ministry of Elevation Church. She has overseen the launch of nearly twenty locations, and is considered a specialist in kidmin multisite. Jessica is a mother of four and published author. She is married to Frank, the CEO of Phase Family Centers and Executive Director of Leadership Development at Orange. Together they are the founders of FamilyMinistry.Church.

Please note: I reserve the right to delete comments that are offensive or off-topic.

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One thought on “EVALUATION…the Secret Sauce of Multisite Ministry

  1. Where do you keep all of these documents so that everyone will have access to them and it is convenient? Then how often do you re-evaluate these documents to make sure they are up to date?

    My church has been using Slack and I am thinking about creating a documents channel that everyone can access all of these types of documents. Thoughts or suggestions on changes you would make to this?